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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Morgan Shelton

March 20, 2025

5  out of  5
rating by Morgan Shelton
"I have worked with Kacee for many years on different types on policies- renters, home insurance, car. She is always helpful and very quick to respond! A pleasure to work with."
We responded:
"Morgan, We appreciate your review! We are delighted to know you had a great experience with Kacee. If you ever need any assistance in the future, please don’t hesitate to reach out."
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Raymond Burdi

March 17, 2025

5  out of  5
rating by Raymond Burdi
"Been with Celinda Trull's office for many years. Met with Dimple today to get started on new home owners insurance policy for a new home and renters insurance for a month. Entire office great to work with."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs, and I'm happy to hear Dimple was able to assist you. If there is anything else we can do to help, please let us know!"
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Alyssa Milledge

March 5, 2025

5  out of  5
rating by Alyssa Milledge
"Celinda and Kacee are always so helpful and kind every step of the way. I highly recommend this group for any and all insurance needs."
We responded:
"Alyssa, We really appreciate your business and are grateful for the 5 star review! Thank you for recommending us."
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Jorge Sanchez

March 4, 2025

5  out of  5
rating by Jorge Sanchez
"Dimple is always incredibly helpful and sweet. Super easy to work with, no complaints."
We responded:
"Jorge, I'm so please to hear that Dimple has been helpful with your insurance account! Thank you for your 5 star review."
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Angela Sinnett

February 28, 2025

5  out of  5
rating by Angela Sinnett
"Kacee is always quick to respond to calls and inquiries. She’s helpful and friendly."
We responded:
"Angela, We appreciate your 5 star review! I'm so pleased to hear that Kacee has been helpful with your insurance account."
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Douglas C.

February 7, 2025

5  out of  5
rating by Douglas C.
"Great agency to work with. Kacee was very helpful and responsive. Would recommend to anyone looking for a reliable agent!"
We responded:
"Thank you for your 5 Star review Douglas! I'm so pleased you found Kacee to be helpful."
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Jeff Tatem

January 21, 2025

5  out of  5
rating by Jeff Tatem
"Always excellent customer service, friendly and knowledgeable, timely resolution to needs."
We responded:
"Jeff, I'm thrilled to hear these positive comments! We strive to always provide excellent service, and your review is very much appreciated."
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Giovanni Gilland

January 14, 2025

5  out of  5
rating by Giovanni Gilland
"We have been with this office for about 20 years. They super nice and helpful if I call them. I like the peace of mind I have knowing if something happens they will do what they are supposed to."
We responded:
"Giovanni, It's been our pleasure working with you these past 20 years. We love providing you with peace of mind, and really appreciate your 5 star review!"
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Quadrea Noel

January 14, 2025

5  out of  5
rating by Quadrea Noel
"Great, consistent customer service with a personal friendly touch! Kacee is an amazing agent and is always so helpful."
We responded:
"Quadrea, I'm so pleased that Kacee has been so helpful and that our customer service is great! Thank you for taking time to write this 5 star review."
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Randy Tooker

January 11, 2025

5  out of  5
rating by Randy Tooker
"Celinda and her Team are always quick to respond to any questions or situations that we have. Seriously...they must be 24/7! Extremely professional and accommodating, this is what true customer service looks like! Thank you."
We responded:
"Hello Randy, It has been our pleasure to take care of your insurance account over the years! Thank you very much for the awesome review - we greatly appreciate you, and are more than happy to help you with all of your insurance needs."
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Rebecca Robinson

December 31, 2024

5  out of  5
rating by Rebecca Robinson
"We really appreciate Celinda Trull and her team ( Kacee and Dimple - which have both been with her for years!) I’ve personally worked primarily with Kaccee Knauer the most. She is very helpful and gets the job done. If she says she’ll call you back, she will. Kacee has worked hard for us in adding insurance and finding car insurance for an older car that is difficult to insure. I appreciate her help in sorting through our needs. We’ve used State Farm for Home owners insurance, renters insurance and multiple cars insurance. We highly recommend this agency in Matthews. Thank you for always lending us a helping hand!"
We responded:
"Rebecca, Thank you so much for your kind words and thoughtful review! We’re thrilled to hear that you’ve had such a positive experience with our agency. It’s wonderful to know that Kacee has been able to assist you in finding the right insurance solutions for your needs. Your recommendation means a lot to us, and we’re grateful for your continued trust in our agency for your home and auto insurance. "
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Sherry Lee

December 18, 2024

5  out of  5
rating by Sherry Lee
"Celinda Trull’s State Farm office in Matthews is wonderful. Everyone is so friendly and always helpful. I needed something in a timely manner this morning and they emailed it right to me. I highly recommend them."
We responded:
"Sherry, Thank you for the 5 Star review! I'm pleased that you find us friendly and helpful. We appreciate your business Sherry!"
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Caroline Story

December 13, 2024

5  out of  5
rating by Caroline Story
"Thank you for a wonderful experience! I’d just moved to town and Kacee was so patient and kind in helping me get set up with renter’s insurance. It was a great experience all around and I highly recommend this office."
We responded:
"Caroline, We are thrilled that your experience with Kacee was wonderful. Thank you for your 5 star review and recommendation!"
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GIII WOOO

December 10, 2024

5  out of  5
rating by GIII WOOO
"My two home insurance policies were about to expire, and the previous insurance renewal costs had gone up a lot. I decided to find an insurance agent to help me out. After searching on Google, I came across three local agents with 5-star reviews. In the end, Dimple Ratra from Celinda Trull State Farm team was the one who helped me, and she did an amazing job. The price she got me was very reasonable. From my experience, Dimple Ratra is fantastic. She responded quickly to all my questions and emails, is very knowledgeable, easy to talk to, and really cares about her clients. She’s someone you can trust. I’m planning to let her handle my other insurance policies too, and I’ll definitely recommend her to my friends. It’s not easy to find an agent you can truly trust, even after doing a lot of research on Internet. Although all the agents I looked at had 5-star reviews, there were clear differences when I reached out to them. Dimple Ratra was by far the best, and I highly recommend her!"
We responded:
"Thank you so much for your wonderful review! We're thrilled to hear that you found us to be knowledgeable, responsive, and caring. We pride ourselves on providing exceptional service, and it's great to know you viewed us as the best. Your recommendation means a lot to us, and we’re truly glad to have you as a client!"
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Doug Symonds

December 9, 2024

5  out of  5
rating by Doug Symonds
"Bought a new vehicle Friday afternoon and reached out to my State Farm Agent to update my coverage on Saturday. Got a callback Monday from Kacee and we got the new vehicle on my policy, dropped the trade in, and had temporary proof of insurance cards in my inbox just afternoon. Great Service!"
We responded:
"Doug, Thank you for your wonderful comments! I'm so pleased that the service you received from Kacee regarding your new vehicle was great! Thank you for your business."
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Whitney Gann

December 6, 2024

5  out of  5
rating by Whitney Gann
"I appreciate the helpfulness and quick response time from Celinda's team. Whenever I have a question about my policy or need updated information, they respond right away! Thanks!"
We responded:
"Whitney, We're so grateful for your 5 Star review! We strive to be helpful, in an expeditous manner and I'm pleased to hear that you have benefited from this experience."
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A Beal

December 4, 2024

5  out of  5
rating by A Beal
"We love working with Celinda Trull's team- Especially Dimple- She's simply a fantastic person to work with and very reliable and takes good care of us. I highly recommend this agency in Matthews!"
We responded:
"Alana, We greatly appreciate your glowing review, and are so pleased that Dimple has been reliable and caring with your account. We look forward to many more years of taking care of you - thank you!"
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Mandy Lee AZ

December 2, 2024

5  out of  5
rating by Mandy Lee AZ
"Celinda and Kacee are wonderful to work with. I typically speak with Kacee- she has helped me with apartment, car, and home insurance and she is always kind, professional, friendly, knowledgable, and helpful. Highly recommend their services!"
We responded:
"Mandy, I'm thrilled to hear you recommend our agency, and that Kacee has been so kind and helpful to you. Thank you for your 5 star review!"
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Dan McLaughlin

November 22, 2024

5  out of  5
rating by Dan McLaughlin
"Always helpful."
We responded:
"Dan, Thank you for your 5 star review! I'm very pleased that our office is so helpful, and we appreciate your business. "
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shally chacko

November 19, 2024

5  out of  5
rating by shally chacko
"It was an exceptional service from Dimple, who went above and beyond to ensure we received the best coverage tailored to our needs."
We responded:
"Shally, We're thrilled to hear that Dimple provided you with exceptional service, and that she ensured you were provided with personalized coverage. Thank you for your business!"
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Jeff Williams

November 5, 2024

5  out of  5
rating by Jeff Williams
"I would like to take this opportunity to share my experience with this agent and the staff that works diligently to meet the needs of all my insurance requirements. I have been a customer for many years and have always been very satisfied with the level of service the agency and Statefarm as a whole have provided. Knowing that the staff is there to accommodate my insurance questions and needs, this agency is very responsive and knowledgeable with all my insurance needs."
We responded:
"Jeff, Thank you so much for your kind words and for taking the time to share your experience! We truly appreciate your loyalty over the years and are thrilled to hear that our team has consistently met your insurance needs. If you ever need anything in the future, please don’t hesitate to reach out. We look forward to continuing to serve you!"
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Hbin Ya

October 30, 2024

5  out of  5
rating by Hbin Ya
"I had a great experience with kacee. She was very kind and helpful. Thank you for helping me with my home insurance. You are awesome!!. I would highly recommend her"
We responded:
"Hello Hbin, Thank you for your 5 Star review of Kacee! I'm very pleased that she was awesome in handling your home insurance needs."
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Anne Brundage

October 9, 2024

5  out of  5
rating by Anne Brundage
"Super responsive and communicative agency with excellent customer service! When we moved to N.C. Celinda and Kacee took wonderful care of us, transferring our policies and recommending changes to better insure us, they even took the time to get to know us, it made for an easy transition and we'd highly recommend this State Farm office!"
We responded:
"Anne, I'm very pleased that the transition to our office went so well, and it's been our pleasure building a relationship with you! "
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Evelyn Cahill

October 5, 2024

5  out of  5
rating by Evelyn Cahill
"Celinda Trull and her staff are Knowledgeable and quick to respond to any questions you may have. I have been with this office for many years and have been quite satisfied with the service. I recommend them."
We responded:
"Evelyn, It's been our pleasure working with you over many years, and we appreciate you taking time to write this review!"
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Tyler Mundy

October 4, 2024

5  out of  5
rating by Tyler Mundy
"Very professional and helpful!"
We responded:
"Tyler, thank you for your 5 star review!"